Our production time is typically 10–20 calendar days, depending on quantity. You'll see an estimated delivery date at checkout but feel free to ask us if you have any special rush needs

All our custom corrugated boxes are made in the United States. Occasionally, specialty items may be produced elsewhere, but we always prioritize US-based production.

Smaller orders typically ship via FedEx Ground® or FedEx Express®, while larger orders ship LTL Freight (Less than truckload). You'll always receive tracking information upon shipment.

We offer international shipping to select countries. Please Contact us directly for more information on international shipping.

Yes, just provide details when ordering, and our team will coordinate deliveries accordingly.

Absolutely! Reach out directly, and we'll assist with your larger-volume orders.

Yes, depending on our schedule. A rush fee may apply, but sometimes we can expedite without extra charges. Contact us directly to confirm rush order availability.

Your order can be cancelled before you approve your online proof, as soon as you approve your online proof you will not be able to cancel your order anymore.

If you'd like to change the quantity of your order you'll have to do so before you accept your online proof. Send us an email and we'll process the change for you

Sure! You can change your artwork before you accept your online proof. However, after you've accepted your online proof you will not be able to make any additional changes.

Rigid boxes are an amazing display statement for your brand but it comes at a cost. The box is shipped to you pre-formed. Which means that shipping can be a bit more expensive. Something to consider though is the fact that it costs less to fulfill a rigid box than a mailer as there is no assembly time.

The prices you will see at checkout for your LTL Freight is shipped on a 40” x 48” pallet and are shipped to you curb-side or at your dock if you have a loading-dock, we can also accommodate sending a truck with a lift-gate if you don't have a loading dock at the shipping destination. Be sure to Contact us before placing your order if you have any special shipping needs. Our team will be more than happy to assist you!

You may Contact us before or after placing your order. If there is a difference in pricing for the shipping cost, we will either invoice or credit the difference

You sure can, just be sure to Contact us before or after placing your order though, shipping rates can be different if the truck needs to go in a residential area. Additional fees may apply, feel free to reach out to know more.

You do not need to schedule a delivery date for LTL Freight however if you require an appointment please make sure to let our team know, additional fees may apply.

Absolutely, if you'd like us to ship loose/parcel we can accommodate that, additional fees might apply so be sure to reach out before placing your order.

We sure can, depending on the number of shipping locations there might be an additional fee. Feel free to get in touch with us and our team will review your needs.

We can, just get in touch with us after you place an order and we'll either process a credit with the difference in pricing.

We cannot ship to PO boxes; you will need a full valid address to place an order with us.

For mailer boxes and corrugated shipping boxes, our minimum order is just one unit! For rigid and folding boxes, the MOQ is 500 units.

We certainly do! Contact us with your quantity and requirements, and we'll gladly discuss wholesale pricing or discounts for bulk orders.

If you receive a lower quote from another provider, we'll do our best to match it. Please note this depends on specific box type, quantity, and printing process. Reach out directly to discuss pricing details.

No, we don't charge any setup fees for products displayed on our website. Setup fees only apply to specialized custom products or complex projects that aren't listed online. Feel free to contact us directly for specifics.

Rigid boxes are meant to give value to your product. They are unfortunately not safe to ship. We recommend that you put them in a mailer or a shipping box. Feel free to get in touch with us. We also have others options available.

Folding boxes are unfortunately not safe to ship. We recommend that you put your folding box inside a mailer or a shipping box.

Sky's the limit! We offer any box style that you may think of. If you have something in mind and your order quantity is above 1,000 units. Feel free to get in touch and we'll be more than happy to assist you.

Yes! Although there are two things to consider, the dimensions on our website are inside dimensions so you'd need to add the board thickness and there may be a variation of up to 1/16” since we are using digital cutting tables. On the Shipping boxes please allow a variation of up to 1/8” because of the glue flap

Most definitely, feel free to ask us for a dieline and we'll provide one right away!

Yes! Send your dieline and artwork directly, and we'll review it promptly.

We accept virtually any format, but vector formats (PDF, AI, EPS) are preferred. Raster files (TIFF, JPEG, PNG) should be at least 300 DPI for optimal printing quality.

Please include a 1/4" bleed on all artwork edges. CMYK colors are recommended as RGB screen colors can differ from the print result. If you have critical Pantone colors, let us know in advance.

We recommend at least 8pt font size for clear and readable text.

Absolutely—our design team is available to help place your artwork correctly onto dielines at no additional cost.

Yes, our in-house designers can provide comprehensive design support. A typical full-service package costs around $300, including up to three revisions. Minor adjustments can often be done for free or a small fee.

Box dimensions listed on our site refer to the interior measurements (Length × Width × Depth). To select the best box, carefully measure your product’s length, width, and depth, adding about 1/8"–1/4" for a comfortable fit.

Our white board is white on both sides and matte. White board is a great option to print colors. Kraft board is brown on both sides; colors will appear muted but it’s a great way to give your packaging a more natural and eco-friendly look. Our SuperGloss board is our glossy board and is the best option to give your colors an added sheen. All our boards are the same thickness.

Yes, our packaging materials contain at least 50% recycled content and are 100% recyclable.

Depending on the custom box style you chose to purchase with us we'll use different boards and papers, you may see all their specifications below:
-Mailer boxes: E-Flute 32 ECT (200 lbs TEST) - 1/16" thickness.
-Rigid Boxes: 0.50pt board + 80lbs (160m) litho paper – 1/16" thickness total.
-Shipping Boxes: B-Flute 32 ECT (200 lbs TEST) – 1/8" thickness.
-Folding Boxes: 18pt SBS Board.
Do you have a special request for another board thickness? Contact us and our team will be more than happy to help you!

They’re pretty sturdy! We use 200 lbs test (32 ECT) board for both our mailers and shipping boxes, generally that means that a box can safely withstand around 40lbs of weight per box.

Definitely! Although E-Flute board seems thin, it forms a sturdy, reliable box safe for shipping without additional protection.

All our corrugated boxes use single wall by default. If you require double-wall corrugated boxes. Get in touch and we'll see what we can do for you!

Our boxes are suitable for secondary food contact (packaging food items already in protective barriers). Contact us to discuss specific compliance details if needed.

Digital printing can't perfectly match Pantone colors, but our advanced 6-color press comes very close. For exact PMS matches, we offer HD Flexo or Litho Lamination for larger orders. Let us know your specific color needs.

Yes, we offer inside printing for all box styles, helping create memorable unboxing experiences. Contact us for more details.

Depending on box type and quantity, many customization options are available, such as selective varnish, foil stamping, die-cuts, window cut-outs, and foam inserts. Contact us directly for available options on your order.

We can foil stamp however we can only use this process on our Rigid Boxes and Folding Boxes. Since foil stamping involves a different process we can only offer this on order above 1,000 units, should you want to inquire about foil stamping just contact us and we’ll be happy to help.

At the moment we don't have a dedicated white station however we can print a kraft texture on white board which accurately mimics a White on Kraft look, feel free to reach out to inquire about this process!

Yes, custom inserts or partitions are available with a minimum order of 500 units. Contact us to discuss your specific needs.

Yes, you'll receive a digital proof by email shortly after ordering. You can also view proofs through your online account.

Yes! You can request unlimited revisions until you're completely satisfied.

Printed samples for corrugated boxes cost $41.25, including shipping within the continental US. Folding or rigid box samples are provided on a case-by-case basis—please contact us directly.

At Packwire, sustainability is central to everything we do. We're always exploring the most eco-friendly practices across our production, packaging, and shipping. Most of our products are made from cardboard—an inherently sustainable material that's recyclable and renewable when responsibly sourced. Our boxes contain at least 50% recycled content and are 100% recyclable, and we partner with suppliers who prioritize ethical forestry. We also mainly use digital printing, which avoids traditional printing plates and reduces both energy use and material waste. It allows for on-demand production, meaning we only print what's needed, minimizing overproduction and excess inventory. From design to delivery, we're committed to reducing our environmental impact while helping our customers create high-quality, sustainable packaging.

Absolutely! Contact us and our team will gladly recommend the most suitable box type for your specific product.

Contact us by email at [email protected], phone at 1-800-881-6093, or live chat during business hours.

Our support team is available Monday–Friday, 9 AM–5 PM Eastern Time. We typically respond immediately, though responses may take a few hours during busy periods.

Rigorous quality control with multiple production checks ensures our renowned high quality standards.

If boxes arrive damaged or incorrectly printed, please contact us within 14 days. We'll promptly resolve it by reprinting your boxes at no cost.